Terms and Conditions – Holistic Viola

Last update: August, 2025.

Services

Article 1. Definitions

- Holistic Viola: the sole proprietorship is based in Utrecht (The Netherlands), www.holisticviola.nl
- Client: the party who purchases or intends to purchase a service from Holistic Viola.
- Practice address: the location where the service of Holistic Viola is provided.

Article 2. General

These terms and conditions apply to all services of Holistic Viola. The client’s general terms and conditions are not accepted by Holistic Viola, unless explicitly agreed to in writing by Holistic Viola. Holistic Viola provides services at the previously stated practice address, unless otherwise agreed with the client. These terms remain valid if Holistic Viola changes its name.

Article 3. Basis

I (Viola from Holistic Viola) am not a medical doctor and will not make any diagnoses. At most, I may give health advice, leaving it up to the client to decide what to do with this information. Client data will never be shared with third parties without the client’s consent.

Article 4. Cancellation

If the client is unable to be present at the agreed date and time at the practice address, they must inform Holistic Viola as soon as possible by phone or email. If this is not done at least 24 hours before the appointment, Holistic Viola is entitled to charge the client for the service.

I have the right to cancel services if I am unable to fulfil my obligations due to circumstances. In such a case, neither I nor the client is entitled to any compensation.

Article 5. Rates and Payment

The rates applicable for Holistic Viola’s services can be found on the website www.holisticviola.nl. These amounts are VAT-exempt and will be communicated before the start of the service. I reserve the right to increase prices for any follow-up appointments.

The client pays after completion of the service (within 24 hours) in cash, via bank transfer, or through a payment request.

I do not work with health insurers. Therefore, clients cannot submit an invoice to their health insurance provider.

Article 6. Liability

Holistic Viola is not liable for any direct or indirect damage, injury, or illness resulting from or related to advice followed or services received by the client. The client remains fully responsible for their own overall well-being. I strive for improved well-being but cannot guarantee any specific result. Third-party damages, business losses, loss of income, and similar claims are not eligible for compensation. Holistic Viola is never liable for damage caused intentionally or through gross negligence by third parties.

If Holistic Viola is found liable for any damages, liability is limited to the invoice value of the service.

Article 7. Complaints

If the client is not satisfied with the service provided by Holistic Viola, they must first contact me directly so that a solution can be sought. Any complaints must be submitted in writing and with justification within 7 days after the service. If this is not done, the client is deemed to have accepted the service provided by Holistic Viola. Filing a complaint does not exempt the client from their payment obligation.

Article 8. Force Majeure

Holistic Viola is not obliged to fulfill any obligation towards the client if prevented from doing so by force majeure. For as long as the force majeure continues, I may suspend obligations under the agreement. If this period lasts longer than two months, both I and the client have the right to terminate the agreement without any obligation to compensate the other party.

Article 9. Final Provision

If any provision in these terms and conditions is null and void or annulled, the other provisions remain fully applicable. To replace the void or annulled provision, Holistic Viola and the client will agree on a new provision that corresponds as much as possible to the purpose and intent of the original provision.

Article 10. Applicable Law and Jurisdiction

Dutch law applies to the agreement between Holistic Viola and the client.

Privacy Policy: To provide the service as effectively as possible, Holistic Viola keeps a record of personal and administrative data. To ensure that clients’ privacy is protected and that their data is handled with care, Holistic Viola adheres to a privacy policy, which can be found at www.holisticviola.nl/privacy-policy.